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Our Customer Support IVR has changed!!!


Posted on 05-Nov-2018 Comments  0

Greetings from Tradeplus!

We believe in empowering our clients with instant solutions to all their queries. It is in this endeavor we have put together a comprehensive Online Support Portal, http://support.tradeplusonline.com/support/home. We have answered over most of the possible questions through over 300 FAQs, illustrations and videos in the support portal. 

We have further strengthened our Client Support Desk with trained executives to handle various types of queries. We have increased the contact points for our Support Desk to ensure that the customer queries are directed to the right executives for a quicker and smarter resolution.

Our Customer Support IVR has changed:

Our Customer Support Numbers are 044-49427576 / 044-28214171Check below the extension number to be dialed depending upon the type of query. We have also provided below the email IDs  to enable you to write to us

TYPE OF QUERY

EXTENSION NUMBER

EMAIL ID

General queries like password reset, ledger queries, SMP queries, Base Pack / Value Pack subscription, Payin, Payout, etc

1

support@tradeplusonline.com

Call N Trade: Order placing, Order status  & Price Quotes

2

support@tradeplusonline.com

Mutual Funds investment related queries

3

mf@tradeplusonline.com

INFINI Trading Solutions (ITS): Subscription & technical issues 

4

infini@tradeplusonline.com

NRI Desk: All queries pertaining to NRIs including Account opening, Order placing, Ledger queries, Payin & payout

5

nri@tradeplusonline.com

Account opening: To open a new Resident account or to refer an account to Tradeplus

6

open@tradeplusonline.com

 

To ensure that there is no delay in reaching our Call N Trade Executives for order placing, we have provided two direct numbers below:

Primary : 044-49427575 |Secondary : 044-39427575

For escalations/grievances email ig@tradeplusonline.com.

Look forward to provide the best of services always.

Cheers, Tradeplus Team

user

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