M/s Navia Markets Ltd is the Company registered under the Companies Act, having the Corporate Office at Ganga Griha, 4th & 5th Floor, No.9, Nungambakkam High Road, Chennai 600034.The Tradeplus is the online brand of Navia Markets Ltd and it is together referred to as “NAVIA”

This page contains important information regarding the terms and conditions which apply to your Trading & Demat account with NAVIA, Member of NSE, BSE, NSDL and MCX registered with the Securities & Exchange Board of India ("SEBI") as a Stock Broker with SEBI Registration No.INZ000095034, NSE Member code for CM, FAO & CD: 07708, BSE Clearing No for CM, FAO & CD: 6341, NSDL DP: IN-DP-311-2017 and MCX SEBI Registration No.INZ000077130 with Membership Code: 45345. Your access to your account and the use of your account is subject to your compliance with all the terms and conditions set forth herein. Please read this page carefully and retain it for future reference.

The website is owned, operated and maintained by NAVIA, having the Corporate Office at Ganga Griha, 4th & 5th Floor, No.9, Nungambakkam High Road, Chennai 600034.

Please note that the information contained herein is subject to change without notice.

By selecting and accepting the “Terms and conditions”, during the login process or while applying for any service, the client agrees to be legally bound by these Terms and Conditions. The client agrees that NAVIA may at its sole discretion vary the terms and conditions from time to time and client agrees to abide by the same.

Account opening

Online account opening using AADHAAR is currently available only for residents of India and for opening accounts for an individual (HUFs, corporate bodies, NRIs, etc., not eligible).

The Client’s AADHAR number will be used to generate a temporary e-signature which will be used to e-sign the KYC document. The e-signature will be generated using an OTP which will be sent to the client’s mobile number registered with his AADHAR number.

If client is already registered in the KRA database then account can also be opened using the KRA data and such data cannot be edited. If such data needs to be edited then account cannot be opened using information available in KRA database. Where account is opened using KRA data, then for such account opening In person verification (IPV) is not mandatory.

KYC Registration Agency (KRA) is an agency registered with SEBI under the Securities and Exchange Board of India [KYC (Know Your Client) Registration Agency] Regulations, 2011. The KRA will maintain KYC records of the investors centrally, on behalf of capital market intermediaries registered with SEBI.

The Fees paid towards the account opening charges for enabling equities as well as commodities is non-refundable.

Trading Platforms

NAVIA presently provides 2 kinds of trading platforms – NOW and NEST.

'Neat on Web' or NOW is a shared computer-to-computer link and risk management tool for trading members, provided by NSE's subsidiary Dotex. This licensed trading software offers direct connectivity to the NSE for trade execution and data feeds through trading terminals, web-based browsers, EXE based, and mobile devices.

NEST is a licensed trading product developed by M/s Thomson Reuters. NEST system provides trading through EXE based trading terminal.

NAVIA has also developed its own trading front end called INFINI TRADING SYSTEM (ITS) using API’s from M/s Thomson Reuters. The ITS trading platform available in EXE, Mobile and Web platforms on subscription based and the Order management system (OMS) and Risk management system (RMS) are connected through API of the NEST trading platform.

Collectively all the platforms constitute the NAVIA’s Online Trading System

Trading, settlement and accounts

The client agrees that all orders placed through the trading system shall be forwarded by the system to the Exchange. All orders placed otherwise than through the trading system shall be forwarded by the system to Exchange terminals or any other order execution mechanism at the discretion of NAVIA.

Trade confirmations will be sent to the client by the trading system, email or SMS after the execution of the order and this shall be deemed to be valid delivery thereof by NAVIA. It shall be the responsibility of the client to review immediately upon receipt, whether delivered to him by trading system, email, SMS or any other electronic means all confirmations of order, transactions, or cancellations. It shall be the responsibility of the client to follow up with NAVIA for all such confirmations that are not received by him within a stipulated time.

The client shall bring any errors in any report, confirmation or contract note of executed trades (including execution prices, scripts or quantities) to NAVIA’s notice in writing by an email to support@tradeplusonline.com within twenty four hours of receipt of the concerned report, confirmation or contract note. Any other discrepancy in the confirmation or account shall be notified by the client to NAVIA in writing via email within twenty four hours from the time of receipt of the first notice. In all cases, NAVIA shall have a right to accept or reject the client’s objection.

There may be a delay in NAVIA receiving the reports of transaction, status, from the respective exchanges or other persons in respect of or in connection with which NAVIA has entered into contracts or transactions on behalf of the clients. Accordingly NAVIA may forward to the client late reports in respect of such transactions that were previously unreported to him as been expired, cancelled or executed. The client shall not hold NAVIA responsible for any losses suffered by the client on account of any late reports, statements or any errors in the report / statements computed by or received from any exchange.

The client agrees that if, for any circumstance or for any reason, the markets close before the acceptance of the Order by the Exchange, the order may be rejected. The client agrees further, that NAVIA may reject Orders if the same are rejected by the Exchange for any reason. In case of rejection of an order due to rejection by the Exchange, the client agrees that the order shall remain declined and shall not be re-processed, in any event.

NAVIA may, at its sole discretion, reject any order placed on the trading system / website or in any other manner due to any reason, including but not limited to the non-availability of funds in the trading account of the client, non-availability of securities in the Demat account of the client with a designated depository participant, insufficiency of margin amount if the client opts for margin trading, suspension of scrip- specific trading activities by or on an Exchange and the applicability of circuit breaker to a scrip in which orders are placed.

The client agrees that, if the order is not accepted on the trading system / website for any reason, NAVIA shall have the right to treat the order as having lapsed or rejected from the trading system.

The client is aware that the electronic trading systems either at the Exchange or in the office of NAVIA offices are vulnerable to temporary disruptions, breakdowns or failures. In the event of non- execution of trade orders or trade cancellation due to the happening of such events or vulnerabilities due to failure / disruption / breakdown of system or link, NAVIA shall be entitled to cancel relative request/(s) with the Client and shall not be liable to execute the desired transactions of the client’s. In such event, NAVIA does not accept responsibility for any losses incurred / that may be incurred by the Client due to such eventualities which are beyond the control of NAVIA.

NAVIA may at its sole discretion permit execution of orders in respect of securities, irrespective of the amount in the balance of the account of the client.

The client agrees to abide with and be bound by all the rules, regulations and bye-laws of the Exchange as are in force pertaining to the transactions on his behalf carried out by NAVIA and the orders placed by him on the trading system / website or any other manner.

NAVIA shall not be responsible for any order, that is made by the Client by mistake and every order that is entered by the Client through the use of the allotted user name and the security code(s) / password shall be deemed to be a valid order for which the Client shall be fully responsible.

Cancellation or modification of an order pursuant to the client’s request in that behalf is not guaranteed. The order will be cancelled or modified only if the client’s request for cancellation and modification is received and the order is successfully cancelled or modified before it is executed. Market orders are subject to immediate execution wherever possible and product conversions are available online, and if at any time the client wants to convert the executed order from one product type to another product type for example NRMLS to MIS or vice versa, it will be carried out, only if the client’s request for the product conversion is received before the stipulated time of intraday auto square off and if sufficient margins are available for product conversion.

The client shall not be entitled to presume an order having been executed, cancelled or modified/product converted until a confirmation from NAVIA is received by the client. However, due to technical other factors the confirmation may not be immediately transmitted to or received by the client and such a delay shall not entitle the client to presume that the order has not been executed cancelled or modified unless and until NAVIA has so confirmed in writing.

The pending orders shall be governed as per the exchange systems, after the market is closed for the day.

NAVIA shall issue contract notes in terms of the SEBI (Brokers and Sub-Brokers) Rules and Regulations, 1992, within 24 hours of the execution of the trade. Such a contract note, if issued in physical form shall be dispatched by NAVIA by post/courier, at the address mentioned in this agreement or at any other address expressly informed to NAVIA by the client. The client agrees that NAVIA to issue the contract note in digital form which shall be sent by way of email to the address provided by the client. NAVIA shall not be responsible for the non-receipt of the trade confirmation due to any change in the correspondence address of the Client not intimated to NAVIA in writing. Client is aware that it is his responsibility to review the trade confirmations, the contract notes, the bills or statements of account immediately upon their receipt. All such confirmations and statements shall be deemed to have been accepted as correct if the client does not object in writing to any of the contents of such trade confirmation/intimation within 24 hours to NAVIA.

NAVIA may allow/disallow client from trading in any security or class of securities, or derivatives contracts or any other trading products and impose such conditions including scrip-wise conditional trading for trading as it may deem fit from time to time.

For more elaboration and details clients may review the policies/agreements/terms & conditions mentioned on the support portal, the link for which is given below:

http://support.tradeplusonline.com/solution/categories/1000101837/folders/1000197678/articles/1000074637-downloads

Maintenance of trading account

Money pay-in to NAVIA - The Client agrees that all payments due to NAVIA will be made within the specified time and in the event of any delay, NAVIA may refuse, at their discretion, to carry out transactions or closeout the position and the costs/losses if any, thereof shall be borne solely and completely by the client. All payments made to NAVIA shall be from the registered bank account of the client and shall not to be from any third party.

Money payout to NAVIA - Notwithstanding anything contained in any other agreement or arrangement, if any, between the parties hereto, the client hereby authorizes NAVIA to release all payments due to him from the trading account maintain with NAVIA, against specific request in this behalf.

Securities pay-in to NAVIA - All delivery to be effected to NAVIA for a trade, must be made within 24 hours from the execution of the sale order or one day before the pay-in date, whichever is earlier. Losses, if any, that may accrue in the event of a default in completing the delivery on the exchange by NAVIA as a result of any delay in the delivery by the client, shall be borne solely and completely by the client. Losses for the purposes of this clause shall include auction debits/ penalty charges/interest if any incurred as a result of non-delivery of securities on the settlement date on the exchange. No third party shares will be sold through NAVIA or third party payment should be made to NAVIA and client will be solely responsible for any violation. If the client has sold any securities from the exchange against purchase in previous settlements, such sale shall be at the sole risk as to costs and consequences thereof of the client.

Securities pay-out by NAVIA - NAVIA may directly credit the demat account of the client with the depository participant or maintain the securities in the house account of NAVIA until the client has paid for the securities in full. If the client fails to pay for the securities purchased in full then NAVIA reserves the right to sell the unpaid securities and related costs to recover its dues. The client is expected to monitor and pay for his securities purchased in full within settlement date.

Provided that if the order placed by the client through the trading system / website or otherwise is for securities which are in the no-delivery period, such securities shall be credited to the trading account of the client only at the time of settlement of trades, as per the schedule of the Exchange. However, if any sum due from the client, NAVIA may withholds the credit of securities to the demat account of the client. However, the client authorizes NAVIA to withhold the securities to meet liabilities of client to NAVIA under this agreement.

NAVIA is entitled to consider any sum or money or security lying to the credit of the client as margin received.

INFINI MF - Mutual funds

INFINI MF is only an order collection platform that collects orders on behalf of clients and places them on BSE StarMF for execution. The Client expressly agrees that NAVIA is not liable or responsible and does not represent or warrant for any damages regarding non-execution of orders or any incorrect execution of orders with regard to the funds chosen by the Client due to, but not being limited to, any link/system failure, sufficient/insufficient funds in the trading account which may occur at the end of the client, NAVIA or the exchange platform.

For more elaboration and details clients may review the policies/agreements/terms & conditions mentioned on the support portal, the link for which is given below:

http://support.tradeplusonline.com/solution/categories/1000101837/folders/1000197678/articles/1000074637-downloads

Subscription Management Portal (SMP)

SMP is the online portal offered by NAVIA, to its client’s to subscribe/unsubscribe the different trading plans (brokerage plans) in the segments of Equity, Currency and Commodity. The terms and conditions that will apply to the Subscription Management Portal and Package(s) are given in the links below for the trading in the segments of Equity, Currency and Commodity. The clients are requested to read carefully and understand the terms and conditions before subscribing /opting for these Value Pack and Base Pack services.

For more elaboration and details clients may review the policies/agreements/terms & conditions mentioned on the support portal, the links for which is given below:

https://drive.google.com/file/d/1BHRWIeFD3hjy5uPwhzV2RAHg4mbIpa53/view

http://support.tradeplusonline.com/solution/categories/1000101837/folders/1000197678/articles/1000074637-downloads

Fees and brokerage

The Client agrees to pay to NAVIA brokerage, commission, fees, and the regulatory charges like, Exchange penalties, GST other taxes, stamp charges transaction expenses and clearing charges etc. as they exist from time to time and as they apply to the Client's account and transactions, and for the services that he receives from NAVIA.

A schedule of brokerage, fees and commissions, applicable service and other taxes and other transaction expenses is displayed by Navia on its website through the link given below and shall be provided by NAVIA to the Client from time to time upon request by the Client.

http://support.tradeplusonline.com/support/solutions/articles/1000127906-tradeplus-brokerage-and-other-charges-list

Miscellaneous

NAVIA does not warrant that the service will be uninterrupted or error-free. The service is provided in an "as is" and "as available" basis without warranties of any kind, either express or implied, including, without limitation, those of merchantability and fitness for a particular purpose. The client agrees that NAVIA shall not be held responsible for delays in transmission of orders due to breakdown of the system or failure of communication facilities either due to the fault of the systems of NAVIA or of the Exchanges or otherwise or for any other delay beyond the reasonable control of NAVIA due to a breakdown or failure of communication facilities or for any other delay beyond the reasonable control of NAVIA.

All modification to this Agreement shall be made solely at the discretion of NAVIA and shall be intimated to the client by a suitable modification to the terms and conditions or other applicable section on the website or in any other manner.

Force majeure

NAVIA shall not be responsible for delay or default in the performance of their obligations due to contingencies beyond their control, such as (including but not limited to) losses caused directly or indirectly by exchange or market rulings, suspension of trading, fire, flood, civil commotion, earthquake, war, strikes, failure of the systems, failure of the internet links or government / regulatory action.

Notice

All notices, correspondences or communications issued under this agreement shall be served in any one or more of the following modes of communications and such notice or communication shall be served at the ordinary place of residence and/or last known web address / residing address and / or at the ordinary business address of the party to this agreement such as -

• By hand
• Delivery by post/courier
• By registered post
• By email
• By affixing it on the door at the last known business or residential address.
• By oral communication to the party or on the last known telephone number or on the recording machine of such number
• By advertising in at least one prominent daily newspaper having circulation in the area where the last known business or residential address of the party is situated.
• By notice posted on the notice board of the Exchange if no address is known. Any communication sent by NAVIA to the Client shall be deemed to have been properly delivered or served, if such communication is returned on NAVIA as unclaimed / refused / undelivered, if the same was sent in any one more of the above modes of communication to the ordinary place of residence and / or last known web address /residing address and / or at the ordinary business address of the party to this agreement

For more elaboration and details clients may review the policies mentioned on the support portal, the link for which is given below:

http://support.tradeplusonline.com/solution/categories/1000101837/folders/1000197678/articles/1000074637-downloads

By selecting and accepting the “Terms and conditions”, during the login process or while applying for any service, the client agrees to be legally bound by these Terms and Conditions. The client agrees that NAVIA may at its sole discretion vary the terms and conditions from time to time and client agrees to abide by the same.